Shipping

ORDER PROCESSING 

● All orders are dispatched within 1–2 business days. 
● For Made-to-Order items, please allow up to 15 additional days for production. 
● During sales and holiday periods, processing times may be slightly longer. 

Shipping Zones and Delivery Terms 

EU Delivery 
● Orders within the EU are shipped via DHL Deutsche Post. 
● Delivery: 3–10 business days. 
● Track your order at: www.dhl.de. 

Non-EU Europe (Iceland, Monaco, Norway, Switzerland, United Kingdom) 
● Shipped with DHL Deutsche Post. 
● Delivery: 3–5 business days. 
● Track your order at: www.dhl.de. 

United States & Canada 
● DHL Express: 8–14 business days. 
● National Post (Ukrposhta, US only): up to 21 business days. 

Rest of World 
● We ship worldwide (except Russia and Belarus). 
● DHL Express 8–14 business days. 

Customs, Taxes & Duties 

● EU Orders: No extra charges beyond the checkout price. 
● Other International Orders: Customs duties, import taxes, and fees may apply. 
These are the customer’s responsibility and must be paid upon delivery. Please 
check with your local customs office for details. 

Packaging & Dispatch 

● Orders are dispatched from our warehouses in Germany and Ukraine (depending 
on stock availability). That might slightly affect the delivery time. 
● Items are securely packed to ensure safe delivery. 
● Tracking details will be sent by email once your order is dispatched. 
Shipping Delays 
● Delivery times may be affected by: 
○ Customs processing, 
○ Public holidays, 
○ Unforeseen logistical issues. 
● Once dispatched, delays are the responsibility of the courier service. 

Cancellations 

● Orders can be cancelled within 24 hours of placement, provided they have not yet 
been shipped. 
● Refunds will be processed minus any applicable transaction fees. 
● To cancel, please email care@overtheseadress.com. 

For any questions regarding shipping, delivery times, or faster options: 

● Email: care@overtheseadress.com 
● Instagram: @overtheseadress