Shipping
ORDER PROCESSING
● All orders are dispatched within 1–2 business days.
● For Made-to-Order items, please allow up to 15 additional days for production.
● During sales and holiday periods, processing times may be slightly longer.
Shipping Zones and Delivery Terms
EU Delivery
● Orders within the EU are shipped via DHL Deutsche Post.
● Delivery: 3–10 business days.
● Track your order at: www.dhl.de.
Non-EU Europe (Iceland, Monaco, Norway, Switzerland, United Kingdom)
● Shipped with DHL Deutsche Post.
● Delivery: 3–5 business days.
● Track your order at: www.dhl.de.
United States & Canada
● DHL Express: 8–14 business days.
● National Post (Ukrposhta, US only): up to 21 business days.
Rest of World
● We ship worldwide (except Russia and Belarus).
● DHL Express 8–14 business days.
Customs, Taxes & Duties
● EU Orders: No extra charges beyond the checkout price.
● Other International Orders: Customs duties, import taxes, and fees may apply.
These are the customer’s responsibility and must be paid upon delivery. Please
check with your local customs office for details.
Packaging & Dispatch
● Orders are dispatched from our warehouses in Germany and Ukraine (depending
on stock availability). That might slightly affect the delivery time.
● Items are securely packed to ensure safe delivery.
● Tracking details will be sent by email once your order is dispatched.
Shipping Delays
● Delivery times may be affected by:
○ Customs processing,
○ Public holidays,
○ Unforeseen logistical issues.
● Once dispatched, delays are the responsibility of the courier service.
Cancellations
● Orders can be cancelled within 24 hours of placement, provided they have not yet
been shipped.
● Refunds will be processed minus any applicable transaction fees.
● To cancel, please email care@overtheseadress.com.
For any questions regarding shipping, delivery times, or faster options:
● Email: care@overtheseadress.com
● Instagram: @overtheseadress